Refund policy

We want you to love everything you order from Out Of Office. If something isn’t right, we’re here to help.

Damages & Issues

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately at info@ooo-shop.com so we can evaluate the issue and make it right.

Returns & Eligibility

To be eligible for a return, items must be:

• Unworn, unused, and in original condition

• With all tags attached

• In original packaging

• Accompanied by proof of purchase

Please reach out to us before sending anything back so we can provide next steps. All returns accepted for 30 days free of charge.

Non-Returnable Items

Certain items are not eligible for return, including:

• Sale items

• Gift cards

• Custom or personalized items

• Perishable goods (food, flowers, plants)

• Personal care or beauty products

• Hazardous materials, flammable liquids, or gases

If you’re unsure whether your item qualifies, contact us—we’re happy to help clarify.

Exchanges

The quickest way to receive a new item is to return your original purchase. Once your return is approved, you may place a new order separately.

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your purchase within 14 days of delivery, for any reason and without justification.

Returned items must be in original condition—unworn or unused, with tags attached, and in original packaging—along with proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.

If approved:

• Refunds are issued to your original payment method

• Please allow up to 10 business days for processing

• Banks or credit card companies may take additional time to post the refund

If more than 15 business days have passed since approval, please contact us at info@ooo-shop.com.